Despite working in a heavily Toyota-oriented environment for many years now, I still take in my breath at how profound (yet deceptively simple) the Toyota Way philosophy is. It keeps revealing its timeless wisdom when stress-tested against both predictable cycles as well as black-swan convulsions. I am usually quite cynical about grand narratives and pristine... Continue Reading →
Staring at the Pacific: Discovering Margaret Wheatley
My first reading of Margaret Wheatley's writings many years ago aroused the sensation described by Keats in his "On First Looking into Chapman's Homer" - which ends with those mesmerizing last words: "Silent, upon a peak in Darien". Keats compares his sudden discovery of Chapman's translation of Homer with the moment Hernan Cortes and his... Continue Reading →
My Bubbles! Toxicity in the Fish Tank
Workplaces can sometimes be like the dentist's fish tank in Finding Nemo. Your cast of characters is made up of the most outlandish specimens, each with such unique stories of how they got there. There is a comradeship in their shared incarceration. The cast includes some favorite most likely to get ahead (Nemo), a lurking... Continue Reading →
Mailmen and Dogs: Challenges of Account Management
When organizations create functions as interfaces with other organizations with whom they wish to "peaceful commerce from dividable shores", there often emerges a certain code of rituals, ceremonies, games, and tactics which help them conduct their exchange in their best respective interests. The departmental converse of the sales function is of course the procurement function,... Continue Reading →